ACCOUNTS MANAGER - CUSTOMER SERVICE REP   


Qualifications:

• Detail oriented and organized
• Strong written and verbal communication skills
• Strong interpersonal and customer service skills
• Strong problem solving skills • Ability to work independently
• Ability to complete tasks in a deadline-oriented atmosphere
• Ability to work in a fast-paced, flexible environment
• Computer experience with Office Suite software, including Internet Applications

Responsibilities:

• Manage the relationship with existing and new accounts, including: assisting with functionality /process issues and managing activities and communications to maintain excellent customer service
• Provide technical support and training to customers, including: tracking support requests and detecting and reporting anomalies to supervisor
• Support the development staff, including: identifying and reporting software issues through tracking software, tracking issues through to resolution, communicating resolution to customers
• Interface with Accounting, including: providing reports and check requests, receiving and mailing checks to customers and reconciling and producing reports for billing
• Train and interface with customers (may require occasional travel), including: being sufficiently familiar with customer accounts to discuss issues, preparing trip reports for all visits and completing action points created from report
• Gather and update information, including: requesting and receiving databases quarterly, gathering and maintaining reporting requirements and communicating requirements