NATIONAL ACCOUNTS MANAGER

Our Ideal Candidate: 

• Possesses excellent interpersonal skills with the ability to build long-term, successful relationships with new and existing customers.
• Possesses strong oral and written skills to facilitate communication between various levels of customer and vendor hierarchies. 
• Has solid negotiation skills that can be applied to contract terms and requirements.
• Is very detail oriented with strong organizational and time management skills conducive to a high multi-tasking environment.
• Maintains a level of analytical awareness to identify trends in customer specific services.
• Has knowledge of and/or experience in creating requests for proposal and reviewing and/or evaluating submitted proposals.

Responsibilities:

• Manage vendor contracts to ensure all financial, technological, quality and service requirements are met.
• Effectively communicate the needs of the customer and represent the interests of customer to vendors.
• Act as single point of contact for all service and contractual issues and subject matter expert for industry trends.
• Manage daily operations issues to relieve customers of administrative burdens and to ensure adequate and timely response from vendors if necessary.
• Obtain requirements and prepare requests for proposal for service and negotiate resulting contracts.
• Reconcile monthly commission monies for the customer and report any potential abnormal trends.
• Coordinate implementations of new and existing services and transitions of new and existing services.
• Maintain industry knowledge to keep customers abreast of new trends and technologies.