Customer Support Representative

CORRECTIONAL SERVICES DIVISION

Praeses is seeking qualified candidates for the Customer Support Representative position within the Correctional Services Division.

 

Our Ideal Candidate:

  • Possesses excellent interpersonal skills.
  • Possesses strong oral and written skills to facilitate communication with customers and vendors.
  • Is very detail oriented with strong organizational and time management skills conducive to a high multi-tasking environment.
  • Maintains a level of analytical awareness to identify trends in customer specific needs.

Responsibilities:

  • Create and update all support tickets in CSD ticketing system software for tracking purposes.
  • Open support tickets with providers on behalf of customers to address the issues assigned.
  • Document all steps taken to resolve customer request and provide appropriate solutions to the customers through resolution.
  • Prioritize support tickets and assign due dates to ensure timely resolution.
  • Communicate customer support updates to managers and/or those responsible for the customer.
  • Stay abreast of industry services and knowledge to address any necessary changes to CSR processes.
  • Identify, suggest, develop, and implement process modifications to increase efficiency and effectiveness.
  • Create and modify reports of all customer support tickets to track the number of issues, type of issue, type of service, etc.

Praeses develops customized software solutions and analytics-backed services to solve workplace challenges for industry, government agencies, and correctional facilities. We provide innovative thinking and an unwavering commitment to customer service.

Contact

Phone: 318.424.8125

Toll Free: 800.333.8856

Fax: 318.213.8137

330 Marshall Street, Suite 800

Shreveport, LA 71101